Liz

Oh, it's totally bull that it was a "glitch," which implies computer error. This is absolutely a human-error situation. This (http://dearauthor.com/wordpress/2009/04/12/amazon-possibly-using-category-metadata-to-filter-rankings/) post lists some of the category data for some of the books that were affected and not affected, including Heather Has Two Mommies (every subcategory includes either "Gay & Lesbian" or "Homosexuality") and A Parent's Guide to Preventing Homosexuality (mostly listed under "Parenting" and "Religion & Spirituality") -- my guess would be that someone went "Hey Steve, go flag all the adult content for delisting" and then failed to explain to Steve what "adult content" meant, and that combined with Steve's failure to recognize how wide-ranging some of these categories are resulted in critical failure.